Helping teams do better work
Garry Tan
President, Y Combinator
Every PM and CEO should use Reforge Insights. Truly essential product analytics to tell you what is actually happening to your app. A lot of people tried to build this; but this is the real deal. Every product in the world will be 10X better if everyone used it.
Dan Grace
Ex VP, TPX, Comcast
It brings indispensable analytics of user feedback to the forefront for product managers, improving product / market fit and allowing PMs to effectively groom their backlog to prioritize the most impactful feature improvement.
Chloe Wu
Product Manager, Forma
Now, teams across customer operations, success, support, and sales can effortlessly access valuable feedback and insights. The integration process was seamless, and the support from the team was nothing short of exceptional.
More Data + More Tools + More Owners = Less Insight
We collect more feedback from our customers than ever before, but it’s scattered across many tools each with a different owner. This creates the Feedback Fragmentation Tax - more data, less insight.
Graveyards of docs, tickets, transcripts that barely get read
Hours of hunting through 10+ tools to find repetitive customer research
Product decisions based on guesses vs customer insight
Constant pressure from other departments on product roadmap
Engineers wasting time on features that never see adoption
Teams have no time to talk to customers
Personalize to your strategy, product, and projects
No more generic feedback dumps. Personalize the analysis and AI to your strategy, product, org structure, roadmap, and feature initiatives.
Tune to your product
Tune the AI analysis to the specifics of your product and business.
Smart project mapping
Auto-organize feedback around project and feature initiatives.
User-level personalization
Personalize around a specific team member’s projects, priorities, and goals.
Integrate into your existing tools and workflows
Don’t create “another place to go.” Integrate customer feedback as a natural part of your product development process. Get insights directly in JIRA, Notion, Google Docs, Confluence, and more.
Enterprise-grade security & compliance
Your customer insights are protected by SOC2, SSO, CCPA, and GDPR compliance ensuring your customer data stays protected.
Empower your entire product organization
Get customer insights directly into the hands of the builders without the endless meetings, presentations, and documents.
Product Managers
Accelerate your product decisions with confidence
Product Operations
Scale customer insights across your product org
Customer Support + Success
Turn every conversation into actionable product insights
Engineering
See the 'why' behind every feature you build
Design
Design with real user feedback, not assumptions
User Research
Multiply your impact by automating insight distribution
